Terms and Conditions www.compagniaitaliana.it

Customers using the services offered by Meg Solutions S.r.l. declare to be aware of and accept these general terms and conditions of the contract.

1. Definitions

Owner: means Meg Solutions S.r.l., based at Via Montorio Romano 36, 00131 Rome, VAT number 17120521004, as the owner of the site and provider of the products sold online.

Customer: means any individual or legal entity that purchases one or more Products through the Online Store, accepting the General Sales Conditions.

Service: the service provided by Meg Solutions S.r.l. as described by these terms.

Terms and Conditions: these general service conditions, which constitute a legally binding agreement between the customer and the owner.

Product/s: the products listed in the electronic catalog published on the Site, as described in their respective product sheets and specifically indicated in the Order Confirmation.

Parties: means together the Owner and the Customers.

Order Confirmation: means the email message through which the owner communicates to the customers the acceptance of the order.

Shipped Order: means the email sent by the owner to confirm the shipment of all or part of the purchased products.

2. Object of the contract

With this contract, the owner sells and the customer purchases at a distance through electronic tools, the tangible goods present and offered for sale on the site www.compagniaitaliana.it

The products are shown in detail with their characteristics in the dedicated section within the web portal.

3. Acceptance of the General Sales Conditions

These general sales conditions must be reviewed by the customer before completing the purchase procedure. The order confirmation implies full knowledge and complete acceptance of these conditions.

The acceptance of the sales conditions must be expressed by the customer through the completion of the registration form – the personal data being processed as per the Personal Data Processing Information following acceptance of the “General Sales Terms and Conditions” and the sending of the completed purchase form generated by the system after the selected products have been added to the shopping cart.

By confirming the order by clicking on "Complete the Order", the customer declares to have knowingly accepted the content and conditions of the Order in question, and in particular, these General Sales Conditions, prices, volumes, characteristics, quantities, and delivery times of the products offered for sale and ordered by the customer, as well as the payment terms, declaring to have reviewed and accepted all the information provided by them under the above-mentioned rules, also acknowledging that the owner is not bound by different conditions unless previously agreed in writing.

These general conditions are valid from the day the contract is concluded and may be updated, integrated, or modified at any time by the owner, who will inform customers via the pages of the website www.compagniaitaliana.it

4. Conclusion of the contract

The contract concluded through the site is considered concluded between the parties when the customers receive the order confirmation via email.

The contract is concluded at the location of the owner's registered office.

Once the contract is concluded, the owner will take charge of the corresponding purchase order.

The customer, in any case, assumes responsibility for the truthfulness and accuracy of the personal data entered in the order form and provided to Meg Solutions S.r.l. during the completion and submission of the order form.

Without prejudice to the provisions of Article 12 below for Consumer Customers, the order cannot be canceled once the order completion button has been clicked.

It is understood that any damage/delay/inconvenience attributable to the inaccuracy and/or falsity of the personal data entered during the completion and submission of the order form and/or subsequently modified cannot, under any circumstances, be charged to Meg Solutions S.r.l..
Meg Solutions S.r.l. undertakes to send the Order Confirmation within 1 business day from receipt of the orders.

Meg Solutions S.r.l. may not proceed with purchase orders placed by the Customer if the data provided by the customer is incomplete or incorrect. In such cases, Meg Solutions S.r.l. will inform the customer via email of the failure to conclude the contract, indicating the reasons why the order could not be processed.

By submitting the order form, the customer confirms that they are aware of and accept the additional information contained on the site, in the General Terms of Use, and in the Privacy Policy.

Orders will be archived in the website’s database, in accordance with the applicable data protection regulations, and will be accessible by logging into the profile.

The order will be processed only after the customer's payment has been received.

5. Product Availability

All orders are subject to product availability.

In case of supply problems, Meg Solutions S.r.l. reserves the right to provide the customer with information regarding substitute products of equal or higher quality and value, which the customer may choose to order.

If the customer does not wish to order such substitute products, the purchase contract will be considered terminated and any amounts already paid will be refunded.

If an order exceeds the available quantity, the unavailable items at the time of the order will be automatically removed from the cart.

Descriptions or product availability are subject to change without prior notice.

6. Prices and Payments

The prices of the products offered for sale on the website www.compagniaitaliana.it are indicated in Euros and are the prices in effect at the time the Order is submitted by the customers.

Before completing the order, the Seller may change the selling prices of the products at any time and without notice. Such a change will, however, be communicated to the customer before the order is submitted.

The Price does not include shipping costs. The Owner reserves the right to request a contribution for shipping costs, which may vary depending on the type of delivery, the quantity of Products to be delivered, their volume, weight, and destination.

The contribution requested for shipping costs will be visible in the order summary before the customer is asked to confirm the order.

For the payment of the product price and any shipping costs, the customer may use one of the methods indicated in the order form.

Payment by credit card will be managed in complete security, and therefore Meg Solutions S.r.l. will never have access to any sensitive information.

7. Shipping Costs and Delivery Times of Products

Shipping costs are automatically calculated by the system and may vary based on the payment method, purchased products, and shipping destination. These costs will be clearly stated in the order confirmation.

The goods will be shipped via courier and delivered within an average time of 1-7 working days. The delivery times provided represent the typical time required to deliver the products and are given solely for indicative purposes, without any commitment or guarantee by Meg Solutions S.r.l. to adhere to them.

In any case, Meg Solutions S.r.l. reserves the right to deliver the ordered products within a maximum of 30 days from the order confirmation email.

The countries to which the Owner ships are: Italy and Europe

8. Order Cancellation

It is not possible to cancel an order once the shipping process has begun.

9. Customer Account Deletion

Customers may deactivate their account by requesting its deletion or by discontinuing use of the service at any time through the management of their profile or by directly contacting Meg Solutions S.r.l.

In case of violation of these terms, Meg Solutions S.r.l. reserves the right to suspend or close the customer's account at any time or without notice.

10. Responsibility of the Owner

Meg Solutions S.r.l. assumes no responsibility for service disruptions caused by force majeure or unforeseeable circumstances.

In case of disruptions related to the carrier, the customer must send a report to Meg Solutions S.r.l., which will proceed with appropriate contact with the Carrier.

In case of loss of the package or other situations leading to non-delivery or incorrect delivery, Meg Solutions S.r.l., in agreement with the customers, will either refund or resend the order.

The Owner is not responsible for defects arising from improper or incorrect use of the purchased goods, external causes, or neglect in the use of the goods.

11. Customer Obligations

The Customer agrees to pay the price of the purchased goods within the timeframes and methods indicated in this contract.

The information contained in this contract has, moreover, already been viewed and accepted by the Customer – who acknowledges it – before confirming the purchase, through electronic procedures.

12. Right of Withdrawal

In accordance with Articles 52 et seq. of the Consumer Code, the Consumer Customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations, within the terms and in the manner indicated in the following articles.

According to the provisions of the Consumer Code, the Customer may, within 14 working days from the date of receipt of the package containing the ordered goods, withdraw from the purchase contract by returning the received goods in their original packaging, without tampering with any seals or simply opening or damaging the outer packaging.

Returns of products will not be accepted beyond the legal period for withdrawal and contract cancellation.

To exercise the right of withdrawal, the customer must inform Meg Solutions S.r.l., Via Montorio Romano, 36 - 00131 Rome customercare@compagniaitaliana.it of their decision to withdraw via a clear statement sent in the manner indicated by Meg Solutions S.r.l. by sending an email to customercare@compagniaitaliana.it, writing the order number, the name, and the code of the product to be returned and any information Meg Solutions S.r.l. will need to process the return request and its return shipment.

For this purpose, the customer can use the attached withdrawal form, but it is not mandatory.

To comply with the withdrawal deadline, it is sufficient for the customer to send the communication regarding the exercise of the right of withdrawal before the expiration of the withdrawal period.

After the return procedure is initiated, Meg Solutions S.r.l. will send the Customer an email containing the instructions for returning the product.

If the customer withdraws from this contract, all payments made to Meg Solutions S.r.l. will be refunded, excluding shipping costs. Return shipping costs will be the sole responsibility of the customer.

The Customer exercising the right of withdrawal will be refunded, using the same payment method used for the initial transaction, the amounts already paid within 14 days from the date Meg Solutions S.r.l. became aware of the customer's exercise of the right of withdrawal. The refund may be suspended until the goods are received or until the goods are proven to have been returned, if earlier.

13. Privacy Policy

For information on the use of personal data, customers should refer to the privacy policy.

14. Intellectual Property Rights

All trademarks on the website, figurative or nominative, and all other signs, trade names, service marks, brand names, business names, illustrations, images, logos, and any intellectual property rights on materials or content presented as an integral part of the website are and remain the exclusive property of the owner or its licensees and are protected by current trademark laws and related international treaties.

The customer may use such material only in the ways for which they receive express authorization from Meg Solutions S.r.l. or its licensees.

This does not prevent the customer from using this website to copy information about their order or contact details.

15. Applicable Law

These Terms and Conditions are subject to the law, the jurisdiction of the state, and the exclusive competence of the court in the place where the Owner is located. An exception is made for the exclusive jurisdiction of the consumer, where provided by law.

16. Contacts

For further information or assistance regarding the website, customers can contact Meg Solutions S.r.l. at the following email address: customercare@compagniaitaliana.it, or by mail at: Meg Solutions S.r.l. at Via Montorio Romano 36, 00131 Rome