Return policy

You can return all products purchased through the platform www.compagniaitaliana.it, including discounted products or those part of promotional campaigns.

To be eligible for a return of a product purchased on the platform, you must:

1. Make the return within 14 days from the date you received your order.

2.1 Ensure that the products are in the same condition as when you received them, with the original control tag attached and intact. Otherwise, we will not be able to accept your return or issue a refund. If the product is damaged, dirty, or missing the control tag, we will not be able to accept the return, and the product will remain available for pick-up at one of our logistics centers.

2.2 In any case, if the returned product is delivered back to the selling company wrinkled, or in a condition requiring ironing and/or repackaging, Meg Solutions S.r.l. reserves the right, at its sole discretion, to accept the return, charging the customer for the costs necessary to restore the product. The customer purchasing the goods expressly accepts the conditions outlined in this article.

Please note that in the case of multi-item discounts (e.g. Buy X and receive Y with a certain percentage discount) and the return of the non-discounted product (product X), the refund will be the amount deducted by the discount applied to the second product (product Y).

The request must be submitted via the designated form, by clicking on My Orders and selecting ‘Request Return’, or by sending a WhatsApp message through the website (www.compagniaitaliana.it) or to the number +39 331 2353310 with ‘name/surname/order code/product code and reason for the return’.

Once the return is approved, the following shipping methods are available:

1. Autonomous shipping by the customer, at the customer’s expense, to: Via Montorio Romano, 36 - Meg Solutions Srl - Rome 00131

The refund for the returned product will be processed within 14 days from receipt at our premises.

For more information on the conditions for exercising the right of withdrawal (with reference to legislative decree (D. Lgs. 206/2005)), please refer to ‘Legal Notes’.